Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. These Rules explain how our gaming platform operates, what we expect from players, and how we protect your funds and personal information. We are the operator of the site and our company is duly registered (Company registration number 3-102-841524) with an operational office established in 2021 in Costa Rica. Our activities are carried out under regulatory oversight that aligns with the standards of PAGCOR. As part of our quality assurance process, we tested our account, deposit and withdrawal flows and our compliance routines to ensure clarity and reliability for players.

General Terms

1. These Rules apply to your access and use of The Pokies 114 across all internet-enabled devices including desktop, tablet and mobile. By registering and using our platform you accept these Rules as legally binding between you (the player) and us (the operator).
2. When you register an account you confirm that the details you provide are true, accurate and complete. We may require verification documents to confirm identity, age and payment ownership.
3. We reserve the right to amend these Rules at any time. Changes may occur for regulatory reasons, to improve customer service, to close security gaps or to comply with applicable laws. Material changes will be posted on this page and, where required, communicated to affected players.
4. Use of the platform is conditional on your compliance with all local laws in your jurisdiction. It is your responsibility to ensure that online gambling is permitted where you live. If it is not permitted, you must not create an account or use our services.
5. We operate a zero-tolerance policy on fraud, money laundering, collusion, use of bots or other methods that seek to gain an unfair advantage. Any evidence of such behaviour will lead to account suspension, confiscation of funds and possible referral to law enforcement.

Who Can Use The Pokies 114

1. Only individuals of legal gambling age in their jurisdiction may access our services. If you are unsure of the legal age where you live, consult local law before creating an account.
2. Only one personal account per player is permitted unless explicitly approved in writing by our support team for specific, documented reasons. Multiple accounts used to claim duplicate offers will be closed and funds voided.
3. Accounts must be registered in the player’s real name. Accounts created with false or incomplete information may be suspended or closed.

Opening and Maintaining Your Account

When you open an account we will collect personal information to verify identity and to comply with anti-money laundering and responsible gaming obligations. We tested the onboarding process and our results show identity verification is typically completed within 24–72 hours, depending on the quality of documents submitted.

1. During registration you will provide basic personal data including full name, date of birth, contact details and a secure password.
2. We may request, at any time, copies of identification documents such as government-issued ID, passport, proof of address and proof of payment method. Failure to provide requested documents may result in account restrictions.
3. You must keep your contact details up to date. We will use the provided email and phone number for important account communications.
4. We actively monitor accounts for suspicious activity. If we detect irregularities we may place temporary restrictions while we investigate.

Deposits

We support multiple payment methods. Deposit availability and limits vary by method and by jurisdiction. Our payment systems are designed to be fast and secure; our internal testing indicates most deposits appear in your account within seconds to a few hours, depending on the payment provider.

1. You may only deposit funds using payment instruments that belong to you. Using third-party payment methods without prior written approval is prohibited.
2. Deposit limits will be displayed in your account area. These limits may be changed to comply with regulatory requirements or internal risk policies.
3. We may require proof of the origin of deposited funds. This is part of our anti-money laundering (AML) responsibilities and standard industry practice.
4. Abuse of deposit mechanisms to manipulate promotions or bonuses will result in cancellation of bonuses and possible closure of your account.

Withdrawals

Our objective is to process withdrawal requests quickly and transparently. Based on our testing, typical processing times are as follows, but exact timing depends on the payment provider and verification status.

Notes: The playthrough (wagering) requirements stated above are minimums required to process certain withdrawal types and are applied for anti-money laundering controls. We do not charge withdrawal fees, though your bank or payment provider may impose fees.

1. Before processing a withdrawal we may require full KYC (Know Your Customer) documentation and proof of payment method ownership. Funds may be held until verification is complete.
2. If a withdrawal is rejected by your financial institution and returned to us, we will notify you and work with you to provide an alternate payment solution.
3. Large withdrawals may be subject to enhanced due diligence checks and staged payments to comply with regulatory obligations.
4. If you have used bonus funds, specific wagering requirements may apply. Failing to meet those requirements may result in withdrawal rejection or bonuses being voided.

Bonuses, Promotions and Bonus Abuse

We offer bonuses and promotions to enhance player experience. Our tests of promotional mechanics and bonus crediting show that bonuses are applied consistently when T&Cs are followed. We enforce bonus terms strictly to maintain fairness.

1. All bonuses and promotions are subject to their own terms which supplement these Rules. We encourage players to read promotion-specific terms carefully before participating.
2. Only one bonus may be applied at a time unless expressly permitted by the promotion terms.
3. Abuse of bonuses, including but not limited to using multiple accounts, placing offsetting bets, using bots, or otherwise manipulating gameplay to extract value from a bonus, is prohibited. We will void bonuses and related winnings if we suspect abuse.
4. Some bonuses may be restricted to specific games or categories. Wagers on excluded games will not count towards wagering requirements and may result in withholding of funds.
5. If a promotion is withdrawn or changed, we reserve the right to void related bets and prizes. Bets and winnings related to cancelled promotions will be treated according to the specific cancellation notice provided at the time of withdrawal.

Game Play, Fairness and Malfunctions

We use industry-standard certified random number generators (RNGs) for our games and contract with established game providers. Our internal audits and third-party reports confirm fairness across our game portfolio.

1. If a game malfunction occurs (for example, a software error, display error or incorrect game outcome), players should not attempt to exploit it. We reserve the right to void bets and winnings that result from a malfunction and will investigate all incidents.
2. We will take corrective action as quickly as possible, which may include reversing transactions or restoring funds based on a fair assessment of the event.
3. Where a malfunction causes loss of funds or game outcomes to be incorrect, we will investigate with our partners and apply remedies at our discretion consistent with regulatory obligations.

Security, Privacy and Data Protection

Protecting your personal data and financial information is a priority. We maintain security controls, encryption and internal policies to reduce risk. Our compliance team conducts regular reviews and security audits.

1. We collect personal information necessary for account operation, verification and regulatory compliance. Your data will be used in accordance with our Privacy Policy and applicable laws.
2. We implement industry-standard encryption for data in transit and at rest. Access to personal data is restricted to staff with a legitimate business need.
3. We will not sell your personal data. We may share relevant information with regulators, law enforcement or third-party service providers where legally required or necessary to provide our services.

Identity Verification & Documentation

As part of our AML and responsible gaming protocols we may request supporting documents. Our verification checklist is designed to be clear and straightforward. Our testing shows verification is faster when high-quality, legible documents are supplied on first request.

Responsible Gambling

We take responsible gambling seriously. Our team is trained to identify and escalate signs of problematic gambling. We provide tools to help you control your play and protect yourself from harm.

1. You can set deposit limits, loss limits, wager limits and session time limits via your account or by contacting customer support.
2. We offer self-exclusion options for players who wish to suspend or close their accounts for a defined period or permanently.
3. If we identify behaviour that suggests problem gambling, we may intervene and impose limits or temporary account restrictions to protect the player’s best interests.
4. We will provide information and signposting to gambling support organisations as required.

Prohibited Behaviour

1. Use of automated tools (bots), collusion with other players, intentionally creating multiple accounts to exploit bonuses or promotions, and any attempt to manipulate outcomes are strictly prohibited.
2. Chargebacks, reversing payments or attempting to reclaim funds after legitimate play may result in account suspension and referral to our fraud team.
3. Attempting to use stolen or fraudulent payment instruments will result in immediate account closure and potential criminal prosecution.

Breaches, Suspension and Termination

We will act proportionately when breaches occur. Our actions are designed to protect other players and the integrity of the platform.

1. If you breach these Rules, we may do one or more of the following: suspend your account, withhold funds pending investigation, confiscate winnings, cancel open bets, and permanently close your account.
2. We may retain payments if we suspect system manipulation or other fraudulent conduct. Funds will be released only after satisfactory completion of any investigation and required documentation submission.
3. In event of termination for cause, you will be notified and, where permitted, provided with reasons for the action. We may withhold payouts until investigations are complete.

Dispute Resolution and Contact

We aim to resolve disputes quickly and fairly. Our support team is available to handle queries and escalate issues to our compliance team when required. For the fastest resolution, provide clear details and any supporting documents.

1. Initial disputes should be raised via our customer support channels. Provide your account ID, relevant timestamps and transaction references to assist investigation.
2. If you are not satisfied with the outcome from our support team, you may request escalation to our internal complaints team for further review.
3. Where applicable, disputes may be escalated to the relevant regulatory body in line with jurisdictional rules and the license conditions that apply to our services.

Our Commitments to You

We operate with a compliance-first approach and commit to the following:

• We will process deposits and withdrawals transparently and reasonably fast.
• We will protect your personal and financial information using industry-standard security measures.
• We will investigate and resolve suspected fraud or system malfunctions professionally and fairly.
• We will provide responsible gaming tools and support players who need help.

Testing Notes and Our Experience

As part of continuous improvement, we routinely test core user journeys including registration, deposit, play and withdrawal. Our tests show that providing clear, legible documentation on first request reduces verification time significantly. We also observed that communicating with our support team via the documented channels leads to faster resolution for blocked withdrawals and account checks.

If you experience delays, please first verify that your account is fully documented and that you have satisfied applicable wagering requirements associated with any bonuses. If issues persist, contact support with supporting evidence and our team will prioritize your case in line with our service-level commitments.

Final Remarks

These Rules are intended to ensure a safe, fair and enjoyable experience for everyone who uses The Pokies 114. If you have questions about any part of these Rules or need support, contact our customer service team. By using our platform you acknowledge that you have read, understood and agree to these Rules and any specific terms that apply to promotions, payment methods or game providers available on the site.

Thank you for choosing The Pokies 114. We are committed to providing a secure and responsible gaming environment and continuously improving our services to meet player expectations and regulatory standards.

Version and Effective Date

These Rules are effective as of the date displayed on the site and supersede previous versions. Please review this page periodically for updates.